A named navigator your residents know, our in-room unit on their nightstand, and every appointment, ride, refill, and hospital return outside your walls, handled, with families in the loop. Medicare pays for it. Your community pays nothing.
For assisted living and memory care communities. No lift for your staff.
“It would take a load off of probably every department I have.”
An assisted living executive director, on seeing Leland
Your community is hospitality, not healthcare. Yet the specialist visits, the hospital stays, and the insurance letters still land on your receptionist, your nurse, and your residents' daughters.
From our interviews with assisted living executive directors and operators, spring 2026.
Each enrolled resident's apartment gets the Leland in-room unit, ours, included with the service. Nothing to learn, no passwords, no app. One button, their own voice, and the room confirms when it's done.
The Leland in-room unit. On the nightstand, plugged in, ours to install and maintain. Included with the service, like everything else.
Maria is the resident's named navigator.
Illustrative. The concierge takes requests and gives reminders. It never gives medical advice.
The wealthy have always had someone whose whole job is making life work. Leland gives that to your residents: one person they know by name, backed by AI that never sleeps, with the in-room unit confirming every step out loud.
Medicine moves in with them. We gather the records, move prescriptions to your pharmacy partner, map the doctors, and meet the family. Move-in week stops being the family's hardest week.
Transport timed to the visit, records sent ahead, the navigator on the line during the appointment, and a plain-language recap after. Your resident never walks into an office that isn't expecting her.
Coffee with their navigator. What's coming up, what changed, what they need. Residents with their own person don't have to line up at your front desk to ask for favors.
When a resident is hospitalized, their navigator works the return from day one: orders, forms, medications, transport. They come back to your community with everything in place, not out the back door to somewhere else.
A proactive weekly update to the family: appointments, changes, the good news too. “Mom's fine, here's her week.” The anxious 11pm calls to your staff stop, because the answer already arrived.
“Every resident here has a personal healthcare concierge” is a sentence the community across town can't say. Families pick you for it, and they remember it at renewal time.
Outside-medical questions stop landing on your receptionist, your nurse, and you. Family communication, the complaint every director told us comes first, becomes someone's whole job. Not your team's twentieth.
Appointments kept, returns from the hospital coordinated from day one. Your residents get looked after, and they come back through your front door.
Medicare pays Leland for the navigation itself. Your community pays nothing, bills nothing, and never touches a claim.
A short conversation with you, then a welcome event in your community where residents and families hear what the concierge does.
Your step: say yesOne conversationEnrollment is resident by resident, with the family at the table, and entirely optional. We check each resident's coverage first and quote their exact cost before they say yes. No surprise bills, and unenrolling takes one phone call.
LelandCost quoted up frontA named navigator with regular hours in your community, our in-room units installed in enrolled residents' rooms, and a monthly report to you: appointments kept, returns coordinated, families updated.
LelandA named navigatorYour staff does none of this. We work alongside your visiting physicians, pharmacy partners, home health, and hospice, not instead of them.
Every resident's exact cost is quoted before they enroll. Many owe little or nothing with a supplement or Medicaid; the rest know their number up front.
Any resident or family can unenroll with a single phone call, answered by a person they know. No runaround, no retention script.
Navigators coordinate; they never diagnose, treat, or advise. Anything clinical reaches the resident's own doctor the same day.
Nothing is automatic. Residents and their families opt in person by person, and the service belongs to them, not to a contract with your community.
Medicare began paying for patient navigation in 2024. Leland delivers it through our own team and clinicians, billed by us, never by your community.
We're launching with a small group of design-partner communities this fall. On a short call we'll walk through the concierge experience, the welcome event, and what your residents and their families would get.
You'll talk to a named human, not a queue. Prefer email? hello@lelandcare.com.