A named concierge and an in-room unit that handle every appointment, ride, refill, and hospital return outside your walls, with families in the loop. Medicare funds it, so your community pays nothing.
For assisted living communities. Almost no lift for your staff.
Leland takes a load off nearly every department you have.
Front desk · Nursing · The executive office
You run a community, not a clinic. Yet the specialist visits, the hospital stays, and the insurance letters still land on your receptionist, your nurse, and your residents' daughters.
The care that happens beyond your walls still lands on your front desk, your nurse, and your residents' families.
One button on the nightstand, their own voice, no app. Behind it, a real concierge who handles everything that happens outside your walls.
The Leland in-room unit. On the nightstand, plugged in, included at no charge. The concierge works remotely, so the unit is the only thing Leland installs in the building.
Maria is the resident's named concierge.
Illustrative. The unit takes requests and gives reminders. It never gives medical advice.
The kind of coordination that used to be impossible to get, now standing behind every resident: one person they know by name, with a team and software handling the busywork, and the in-room unit confirming each step back to them.
Their care follows them in. With the resident's consent, we gather the records, coordinate refills with their pharmacy, map the doctors, and connect with the family. Move-in week stops being the family's hardest week.
Transport timed to the visit, records sent ahead, the concierge on the line during the appointment, and a plain-language recap after. If a ride runs late, the resident presses the button and the concierge chases it, not your front desk.
A regular call with their concierge, by phone or through the in-room unit. What's coming up, what changed, whatever's on their mind. Residents with their own person have someone else to turn to first, the button or a call to Leland, not your front desk.
When a resident is hospitalized, their concierge works the return from day one: orders, forms, medications, transport. Whenever it's clinically appropriate, they come back to your community with everything in place, instead of defaulting to a rehab or nursing home.
A proactive weekly update to the family: appointments, changes, the good news too. “Mom's fine, here's her week.” The anxious “how's Mom?” calls to your staff drop sharply, because the answer already arrived.
“Every resident here has a personal healthcare concierge” is a sentence most communities can't say, a real differentiator on tours and at renewal time.
Outside-medical questions stop landing on your receptionist, your nurse, and you. Family communication, a top complaint in most communities, moves off your team and onto ours.
Appointments kept, returns from the hospital coordinated from day one. Residents get the right setting, and when home is right, they come back through your front door.
Medicare pays Leland for the concierge service itself. Your community pays nothing, bills nothing, and never touches a claim. Residents may owe a small Medicare cost-share, always quoted and agreed before they enroll.
A short conversation with you, then a welcome event in your community where residents and families hear what the concierge does.
Your part: a yes and a roomOne conversationEnrollment is resident by resident, with the family at the table, and entirely optional. We check each resident's coverage first and quote their exact cost before they say yes. No surprise bills, and unenrolling takes one phone call.
LelandCost quoted up frontA named concierge your residents reach by name and by voice, our in-room units installed in enrolled residents' rooms, and a monthly report to you: appointments kept, returns coordinated, families updated.
LelandA named conciergeYour staff does none of this. We work alongside your visiting physicians, pharmacy partners, home health, and hospice, not instead of them.
Every resident's exact cost is quoted and agreed before they enroll. Many owe little or nothing with a supplement or Medicaid, and everyone knows their number up front.
Any resident or family can unenroll with a single call to Leland, answered by a person they know, not your front desk. No runaround, no retention script.
Concierges coordinate and never diagnose, treat, or advise. Anything clinical reaches the resident's own doctor the same day.
Nothing is automatic. Residents and their families opt in person by person, and the service belongs to them, not to a contract with your community.
Medicare introduced Principal Illness Navigation billing in 2024. Leland delivers it through our own team and clinicians, billed by us, never by your community.
We're onboarding a small number of communities right now, so we can get each one right. On a short call we'll walk through the concierge experience, the welcome event, and what your residents and their families would get.
You'll talk to a named human, not a queue. Prefer email? hello@lelandcare.com.